Returns and right of withdrawal
Version 0.1-draft, valid from November 15, 2026
14 days to change your mind. If you buy as a consumer, you can withdraw from your purchase within 14 days without giving any reason. This applies to fixed-price purchases and to auctions you have won.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
When the period ends. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. If one order is delivered in several parcels, the period starts when the last parcel arrives.
How to withdraw. You must inform us ([Company name], [Street, postcode, city, Switzerland], info@marblarium.ch) of your decision to withdraw from this contract by an unequivocal statement. You can choose how:
- Online: click "Withdraw from contract here" in your account under Orders. You can also use the public withdrawal page at
https://staging.marblarium.com/withdraw, which works with your order number and email address and needs no login. - By email or letter.
- With the model withdrawal form below. Using the form is optional.
We will confirm receipt of your withdrawal by email without delay.
To meet the withdrawal deadline, it is enough to send your withdrawal statement before the withdrawal period has expired.
Effects of withdrawal
Refund. If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery. The only exception is the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us.
- Deadline: we will reimburse you without undue delay and at the latest within 14 days from the day on which we are informed of your decision to withdraw.
- Payment method: we use the same means of payment you used for the original transaction (e.g. PayPal), unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
- Holding back the refund: we may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earlier.
Sending the goods back.
- Deadline: send the goods back to [Return address] without undue delay, and at the latest within 14 days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods before the 14 days have expired.
- Costs: you bear the direct cost of returning the goods.
Loss of value. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Our recommendations for antique marbles (not conditions of your withdrawal right): - Pack each marble individually in bubble wrap or a padded box. - Use a tracked and insured shipping method. - If you are outside Switzerland, declare the parcel as "Returned goods – Swiss export ref. […]" with the customs form we send you. Switzerland then charges no import VAT. If Swiss import charges arise anyway because of the return, we pay them. - Import VAT or duties that you paid in your own country are not received by us. We give you the documents to reclaim them from your carrier or customs office.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: [Company name], [Street, postcode, city, Switzerland], info@marblarium.ch
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ……………………………………………… (order number and item)
Ordered on (*) / received on (*): ……………………
Name of consumer(s): ……………………
Address of consumer(s): ……………………
Signature of consumer(s) (only if this form is sent on paper): ……………………
Date: ……………………
(*) Delete as appropriate.
Legal guarantee (defects)
What we promise. Every marble is described individually: maker or type, era, size, condition grade, visible damage, restorations and photos. We guarantee that the item you receive matches its description and photos.
| Buyer | Guarantee period |
|---|---|
| Consumer | 2 years from delivery |
| Business | 1 year from delivery |
What counts as a defect:
- the item is not authentic, or not of the maker, type or era stated;
- it has damage that wasn't disclosed, such as chips, fractures or polishing;
- it differs materially from the size or weight stated.
What doesn't count as a defect: age-related wear that is described and visible in the photos.
Contacting us. Please contact us as soon as you notice a defect, with photos.
What we do. Most of our items are unique, so we can't repair or replace them. Instead, you can choose:
- a price reduction, or
- to return the item for a full refund. We pay the return shipping.
Your other rights. Mandatory consumer rights of your country of residence remain unaffected.
Business buyers
Buyers who purchase for commercial purposes (e.g. dealers) have no right of withdrawal. The legal guarantee above applies.
Disputes
Please contact us first at info@marblarium.ch; we answer within 2 working days.
Applicable law. Swiss law applies. As a consumer, you keep the protection of the mandatory provisions of the law of your country of residence, and you may sue at your place of residence (Lugano Convention, art. 15–16).